{"id":688,"date":"2020-07-16T18:06:53","date_gmt":"2020-07-16T06:06:53","guid":{"rendered":"https:\/\/endlessmetals.graphicdetail.co.nz\/?page_id=688"},"modified":"2025-08-04T14:31:30","modified_gmt":"2025-08-04T02:31:30","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.endless.co.nz\/?page_id=688","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row css=&#8221;.vc_custom_1667507624687{padding-top: 35px !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;Privacy Policy&#8221; font_container=&#8221;tag:h1|text_align:left|color:%2317b4c3&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1707097769560{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\r\n<p>References to \u201cwe\u201d, \u201cour\u201d or \u201cus\u201d in this policy means Endless Holdings Limited trading as Endless Metals \/ Endless, its successors, agents, employees and assignees and references to \u201cyou\u201d means any person, firm, company or body which interacts with us.<\/p>\r\n<p>By using or accessing our website and\/or any of our services, or by providing any personal information (directly, through our website or otherwise), you will be deemed to have agreed to be bound by this privacy policy.<\/p>\r\n<p><strong>Introduction<\/strong><\/p>\r\n<p>We appreciate that by you providing your personal information via our website, you have placed your trust in us. We don\u2019t take this lightly and that\u2019s why we have the necessary measures in place to protect the privacy of your personal information.<\/p>\r\n<p>When we collect your personal information, we will comply with the privacy laws of New Zealand, including in particular the Privacy Act 2020 (\u201cPrivacy Act\u201d) and the 13 privacy principles, and the Secondhand Dealers and Pawnbrokers Act 2004 (\u201cSecondhand Act\u201d).<\/p>\r\n<p>We will always do what we reasonably can to be open and transparent about the ways we collect, store and use your information and we invite you to shout out if there is anything you\u2019d like to know.<\/p>\r\n<h2 class=\"wp-block-heading\">Some legal stuff<\/h2>\r\n<p>This privacy policy only applies to living, breathing people. \u00a0It doesn\u2019t apply to non-humans like companies, even though companies are made up of humans.\u00a0 That being said, we\u2019ll still endeavour to apply the same high standards to protect information relating to non-humans.<\/p>\r\n<p>We comply with the Privacy Act because firstly, it\u2019s the law and secondly, it\u2019s the right thing to do when you\u2019ve trusted us with your personal information.\u00a0 We take our responsibility to you very seriously.<\/p>\r\n<p>None of your rights under the Privacy Act are excluded by this privacy policy. If you\u2019re interested in reading more about your privacy rights see www.privacy.org.nz.<\/p>\r\n<h2>What&#8217;s covered under personal information<\/h2>\r\n<p>Generally, the type of personal information we collect will include your name, email, address, location and contact information. We may collect certain additional personal information as may be required by the Secondhand Act.<\/p>\r\n<p>We may also capture IP details and \u201ccookies\u201d when you use our website.<\/p>\r\n<h2>Why we need your personal information<\/h2>\r\n<p>We need your personal information so we can efficiently and effectively carry out the services we offer to you, or to comply with our statutory obligations. This will generally include:<\/p>\r\n<ul>\r\n<li>To deal with your enquiries and requests;<\/li>\r\n<li>To create and maintain a relationship with you as a customer;<\/li>\r\n<li>To efficiently provide you with products and services;<\/li>\r\n<li>To improve the products and services that we provide to you; and<\/li>\r\n<li>To keep you updated and informed about the products and services we offer.<\/li>\r\n<\/ul>\r\n<p>We are required by the Secondhand Act, to keep a record of the identity and some of the personal information of every person we buy scrap metal from.<\/p>\r\n<p>We will also need your personal information if you have opted in to receive marketing communications from us to enable us to send you the relevant information you signed up to receive either via text message or email.<\/p>\r\n<p><strong>Changes to this policy<\/strong><\/p>\r\n<p>We may need to update or change this policy from time to time.\u00a0 If we do, we\u2019ll upload a revised policy onto our website.\u00a0 The change will apply from the date that we upload the revised policy.<\/p>\r\n<p>We suggest that you check our website regularly for any changes to this privacy policy.<\/p>\r\n<p><strong>Who do we collect your personal information from<\/strong><\/p>\r\n<p>We collect personal information about you from:<\/p>\r\n<ul>\r\n<li>you, when you provide that personal information to us, through the website or when you sign up for a service with us.\u00a0 We may also collect it from you on the phone or via email or through our social media platforms.<\/li>\r\n<li>third parties where you have authorised this,<\/li>\r\n<li>publicly available sources.\u00a0<\/li>\r\n<\/ul>\r\n<p>We\u2019ll try however, to always collect the information from you directly, so that you know we have it.<\/p>\r\n<p>You are not obliged to provide us with your personal information, however without it, we could be restricted both in what services we can offer to you and the quality of the services we can offer.<\/p>\r\n<p><strong>When we use your personal information<\/strong><\/p>\r\n<p>We will only use and disclose your personal information for the purposes for which it was collected (or otherwise as required or authorized by law). Some examples of when we will use your personal information include:\u00a0<\/p>\r\n<ul>\r\n<li>when we\u2019re providing services and products to you<\/li>\r\n<li>when we need to communicate with you electronically<\/li>\r\n<li>when you have signed up to receive marketing communications from us<\/li>\r\n<li>to improve the services and products that we provide to you<\/li>\r\n<li>to make payments to you, to bill you and to receive payments from you, including authorising and processing credit card transactions<\/li>\r\n<li>to reply to communications from you<\/li>\r\n<li>to conduct research<\/li>\r\n<\/ul>\r\n<p>Since this list may become very long if we try to cover every possibility, you should know that there may be other situations when we would need to use your information.\u00a0 It will always be in line with what is permitted and acceptable in terms of the Privacy Act.<\/p>\r\n<p>We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (or as otherwise required by law).<\/p>\r\n<p><strong>Contacting you for marketing communications<\/strong><\/p>\r\n<p>When you sign up to receive marketing communications from us, we\u2019ll reach out to you via text or email based on the choice you made when you signed up. \u00a0<\/p>\r\n<p>You absolutely do not have to agree to receive marketing communications from us to do business with us.<\/p>\r\n<ol>\r\n<li><strong>Text<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li>If you chose text messages, we\u2019ll send marketing comms to the number you provided when you signed up.<\/li>\r\n<li>Heads up, message frequency might vary.<\/li>\r\n<li>You can stop receiving text messages from us at any time by replying STOP to a text. This will opt you out.<\/li>\r\n<li>If you have questions or need any help, reply HELP to a text and we\u2019ll be on it in two shakes of a lamb\u2019s tail.<\/li>\r\n<li>If you text us, please be aware that you\u2019ll be charged your mobile provider\u2019s standard text message rates and these vary from provider to provider.<\/li>\r\n<\/ul>\r\n<ol start=\"2\">\r\n<li><strong>Email<\/strong><\/li>\r\n<\/ol>\r\n<ul>\r\n<li>If you chose email, we\u2019ll send marketing comms to the email address you provided when you signed up.<\/li>\r\n<li>Email frequency may vary.<\/li>\r\n<li>You can stop receiving emails from us at any time, by clicking UNSUBSCRIBE in the footer of our email. This will opt you out or email marketing communications.<\/li>\r\n<\/ul>\r\n<ol start=\"3\">\r\n<li><strong>Updating your preferences: <br \/><\/strong>If you would like to change your preferences at any time or you would no longer like to receive communications from us, simply click \u201cUpdate preferences\u201d in the footer of our email, call 0800 44 88 99 or email <a href=\"mailto:hello@endless.co.nz\">hello@endless.co.nz<\/a><\/li>\r\n<\/ol>\r\n<p>We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.<\/p>\r\n<p><u><\/u><strong>Disclosing your personal information<\/strong><\/p>\r\n<p>There may be times when we need to disclose your personal information to third parties and some examples of this would include supplying information to: \u00a0<\/p>\r\n<ul>\r\n<li>another company within our group<\/li>\r\n<li>a business that supports our services and products, like our IT company who maintain and host our underlying IT systems and data<\/li>\r\n<li>a credit reference agency if you have agreed to a credit check by us<\/li>\r\n<li>other third parties (for anonymised statistical information)<\/li>\r\n<li>a person\/entity who can demand that we supply your personal information (e.g. a regulatory authority)<\/li>\r\n<li>any other person or entity authorised by law<\/li>\r\n<li>any other person or entity authorised by you.<\/li>\r\n<\/ul>\r\n<p>There may be a possibility that one of the above is located outside New Zealand which means that your personal information may be held and processed outside the country.<\/p>\r\n<p>We will never sell, exchange or release your personal information for commercial gain.<\/p>\r\n<h2>Protecting your personal information<\/h2>\r\n<p>We promise to take all humanly reasonable steps to keep your information safe from loss, unauthorised activity, or any other misuse or abuse.<\/p>\r\n<h2>Accessing and correcting your personal information<\/h2>\r\n<p>If you\u2019d like for your personal information to be corrected, erased or otherwise destroyed, you have the right to access the readily retrievable personal information that we hold. \u00a0The Privacy Act does set out some situations where we would have to refuse this request.\u00a0 We\u2019d also need to make 100% sure that you are who you say you are and confirm your identity before we can share the information. (this protects you too)<\/p>\r\n<p>If you\u2019d like any corrections made to your personal information, please email us at \u00a0<a href=\"mailto:hello@endless.co.nz\">hello@endless.co.nz<\/a> with details of the information you\u2019d like changed and proof of your identity.<\/p>\r\n<h2>Internet use<\/h2>\r\n<p>We can\u2019t live without the internet and we all use it and even though we take all reasonable steps to keep secure connections, there will always be risk when sharing details online so please be aware that providing your personal information over the internet is at your own risk.<\/p>\r\n<p>If you do follow a link on our website to another site, the owner of that site will have their own privacy policy relating to your personal information, so we\u2019d recommend that you take the time to review their privacy policy too, before you share your information.<\/p>\r\n<p><strong>Take care out there!<\/strong><\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1667507624687{padding-top: 35px !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;Privacy Policy&#8221; font_container=&#8221;tag:h1|text_align:left|color:%2317b4c3&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1707097769560{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] References to \u201cwe\u201d, \u201cour\u201d or \u201cus\u201d in this policy means Endless Holdings Limited trading as Endless Metals \/ Endless, its successors, agents, employees and assignees and references to \u201cyou\u201d means any person, firm, company or body which interacts with us. By using or accessing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-688","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Endless Metals Privacy Policy<\/title>\n<meta name=\"description\" content=\"Endless Metals have a commitment to privacy within the scrap metal industry of New Zealand. 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